WHEN WILL I RECEIVE MY ORDER?
We ship out orders every day Monday - Friday excluding holidays. All orders placed after 2pm EST are shipped next business day. If order is placed before 2:00pm EST will be shipped out same day. Orders placed on Saturday or Sunday will be shipped out on Monday. Sometimes some orders are shipped out on Saturdays. Most orders will arrive 1-5 business days after purchase, through USPS priority mail.
IS SHIPPING FREE?
Shipping is free within the USA on orders over $50. Our product is 100% legal and we ship domestically all over the United States except for Idaho, Iowa, Nebraska, or North Dakota.
FREE OVERNIGHT SHIPPING ON ORDERS OVER $200.
(Orders must be placed before 2pm EST to be shipped same day).
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with tracking. If an order gets stuck, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, we will be more than happy to help. Please be sure to contact us if tracking has not updated after 10 days. From here we will call USPS and file a claim for LOSS/THEFT report on your behalf and issue another order for you at no extra charge. Please note that whichever shipping method chosen will be the one that you chose at checkout. Please see our refund and return policy for when these might be applicable to shipping situations.
For overnight packages if tracking has not updated after 1 day you will be issued refund for shipping. If package does not arrive after 3 days a new overnight package will be sent with no additional charge.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.