Refund Policy

Returns
We have a 365 day money back guarantee policy on single bottles for all products. This is to ensure that you have fully tried the product before returning. Depending on each person and what they are using it for, HEMP may need to build up in the targeted area. Make sure to use daily for an extended period of time if needed. To return bottle simply send to:

Hemp Emu
295 Goolsby Blvd
Deerfield Beach, FL 33442
Include your name and order number inside the package.
Once we receive the product we will issue a refund of your product minus the shipping costs.
 
Customer is responsible for return shipping.
We recommend getting a tracking number with your return shipment.
If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

For the bundle packs there are no refunds! We only offer refunds on single bottles.

If there are any issues with your product, email us at contact@shophempemu.com. Be sure to include as much information as possible.

If there are any issues with shipping please email a picture of how you received the product to contact@shophempemu.com.

In the event that you may want a refund or replacement, make sure to keep your product container and do not throw it away, as we can not refund or replace anything that has not been returned to us.
To complete your return, we may require a receipt or proof of purchase.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@shophempemu.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@shophempemu.com 

Gifts
If the item was marked as a gift when purchased, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 business days.


Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges
Exchanges will be given store credit in the amount paid. We will e-mail you a return label. Print out and tape to package with name and address inside. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.