Questions? Asked & Answered
Shipping policy
Shipping is free within the USA on orders over $50. Our product is 100% legal and we ship domestically all over the United States.
We ship out orders every day Monday - Friday excluding holidays. All orders placed after 2pm EST are shipped next business day. If order is placed before 2:00pm EST will be shipped out same day. Orders placed on Saturday or Sunday will be shipped out on Monday. Sometimes some orders are shipped out on Saturdays. Most orders will arrive 1-5 business days after purchase, through USPS priority mail.
If you have a multi-item order, each item may be shipped from different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
All of our orders are sent with tracking. If an order gets stuck, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, we will be more than happy to help. Please be sure to contact us if tracking has not updated after 10 days. From here we will call USPS and file a claim for LOSS/THEFT report on your behalf and issue another order for you at no extra charge. Please note that whichever shipping method chosen will be the one that you chose at checkout. Please see our refund and return policy for when these might be applicable to shipping situations.
For overnight packages if tracking has not updated after 1 day you will be issued refund for shipping. If package does not arrive after 3 days a new overnight package will be sent with no additional charge.
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Returns and exchanges
Hemp Emu
295 Goolsby Blvd
Deerfield Beach, FL 33442
Include your name and order number inside the package.
Once we receive the product we will issue a refund of your product minus the shipping costs.
Customer is responsible for return shipping.
We recommend getting a tracking number with your return shipment.
If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
For the bundle packs there are no refunds! We only offer refunds on single bottles.
If there are any issues with your product, email us at contact@hempemu.com. Be sure to include as much information as possible.
If there are any issues with shipping please email a picture of how you received the product to contact@hempemu.com.
In the event that you may want a refund or replacement, make sure to keep your product container and do not throw it away, as we can not refund or replace anything that has not been returned to us.
To complete your return, we may require a receipt or proof of purchase.
Only regular priced items may be refunded, unfortunately bundle items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Exchanges will be given store credit in the amount paid. We will e-mail you a return label. Print out and tape to package with name and address inside. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@shophempemu.com.
Product FAQ
One HempEmu Cream lasts about 30 days. It can be more or less depending on the person and situation.
The problem with pain relief topicals and creams is that the relief is not permanent and you have to keep applying them.
This means these topicals need to be healthy for your body and skin. Using a product with harsh chemicals or non-natural ingredients could have long term negative effects on your body.
That is why we sell an all natural pain relief product that you can use continuously throughout the day as much as you want without any negative side effects. We strived to come up with the best all natural, safe topical on the market for all skin types. We recommend using the product 3-4 times daily even when you aren’t in pain as it is much easier to prevent pain then take it away.
Customers argue all day which is better, the cream or the roll on. These products contain basically the same ingredients so in theory should work the same. Honestly, it is a preference on how you like to apply topicals. The roll-on gel is thinner, absorbs faster and was designed to be mess free without use of hands. We recommend it for hard to reach places like your back. The roll-on is great for on-the-go throughout your day. The cream is a thicker constancy and you are able to scoop a larger amount out if you wanted to target a larger area. We recommend using this in the morning and at night. At the end of the day our products come with a full 365-day money back guarantee so you can try either or both risk free to see what works best for you.
Yes, our products contain hemp oil extract that is 100% legal in all 50 states.
It is important to use our product 3-4 times a day until the pain is gone. Once gone we recommend using the product a couple times a day to keep the pain away. It is important to apply product when not in pain so always start in the morning, use throughout the day, then again at night. It is much easier to prevent pain then it is to take it away.
Hemp has been researched to help with most chronic pains, arthritis, inflammation, nerve damage, muscle aches, joint discomfort and most body pains. Everybody is different and reacts differently to hemp. Some people need a higher dose of hemp than others for same effects. This can be due to body type, weight, tolerance and a number of variances. That is why we have a 365 day money back guarantee. —not just a tiny sample like you get from others—before deciding whether or not HEMP EMU provides effective pain relief for you.
Our topical products are made with emu oil which opens up the pores of your skin to allow the soothing ingredients to penetrate the skin in around 15 minutes, this classifies it as a transdermal. However due to FDA regulations we are not permitted to say if something WILL work for everyone. Hope this helps, please let me know if you have any further questions.
Our topicals contain emu oil certified by the American Emu Association.It is a great natural ingredient that acts as a transdermal, opening your pores allowing for faster deeper penetration.It also promotes anti-inflammatory properties.
To give you a risk-free way of trying all of our wonderful products, we offer a 365-day money back guarantee —not just a tiny sample like you get from others. We encourage people in chronic pain to use the product 3-4 times a day until the pain is gone.
YES. We can help you checkout over the phone at tel:800.420.2127 Monday thru Friday 9am to 5pm eastern time.
Copy and paste that code into the discount code box at payment method checkout page, or click the box in your email and it should automatically apply.
Just type that code in and on the next page you should see the discount applied.